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Unified Communications Contact Center Express Implementation – UCCX

Question No: 21

Which three tasks are required to deploy a Cisco Unified CCX application? (Choose three.)

1. create a trigger

2. upload script to repository

3. restart the Cisco Unified CCX Engine

4. specify the maximum number of sessions

5. configure default session timeout

Answer: A,B,D

Question No: 22

During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

1. Timeout

2. SQL Error

3. Successful

4. No Data

Answer: C

Question No: 23

In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)

1. to invoke a specified method of a custom Java class

2. to reference a variable of a custom Java Object

3. to pass variables between two different workflows

4. to create an object for the purpose of executing methods on a remote computer

5. to get a reference to the Contact and Session states

6. to allow for arguments to be passed to a specified method

Answer: A,B,F

Question No: 24

Which of the following is not an input that is required when you install Cisco Unified CCX?

1. application username

2. platform administrator username

3. IP address

4. default language

5. time zone

Answer: D

Question No: 25

The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)

1. hostname

2. IP address

3. gateway address

4. physical MAC

5. Cisco Unified CCX version

Answer: A,B,C

Question No: 26

Which step library is included in the license for Cisco Unified CCX Standard?

1. ICM steps

2. email steps

3. document steps

4. database steps

Answer: C

Question No: 27

Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)

1. iPlanet Web Server

2. Cisco Unified CCX Engine

3. Cisco Unified Operations Manager

4. Cisco Unified Communications Manager

5. Recording Component

6. Informix DB

Answer: B,E,F

Question No: 28

Which two items are automatically installed on the Cisco Unified CCX server by the Cisco Unified Contact Center Express Installer? (Choose two.)

1. IVR System Prompts

2. Cisco Supervisor Desktop

3. Unified Communications Operating System

4. Cisco Unified Communications Manager

5. Workforce Management

Answer: A,C

Question No: 29

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

1. Control Center on Cisco Unified Contact Center Express Serviceability

2. System page on Cisco Unified Contact Center Express Administration

3. Cisco Desktop Administrator

4. Cisco Unified Communications Operating System Administration

Answer: A

Question No: 30

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

1. DNS server

2. NTP server

3. SMTP server

4. CUCM server

Answer: C

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