[Free] 2018(Mar) EnsurePass Passguide Microsoft MB2-700 Dumps with VCE and PDF 41-50

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Microsoft Dynamics CRM 2013 Applications

Question No: 41

For which two entities does Microsoft Dynamics CRM create a default queue when the

entity is created?(Choose TWO)

  1. Opportunities

  2. Activities

  3. Cases

  4. Users

  5. Teams

Answer: D,E

Question No: 42

Which business is an example of an outgoing service scenario?

  1. a blood donation center

  2. a landscaping service

  3. a hospital emergency room

  4. an attorney

Answer: B

Question No: 43

In Microsoft Dynamics CRM, which two record types are considered customers?(Choose TWO)

  1. Opportunities

  2. Accounts

  3. Leads

  4. Contacts

Answer: B,D

Question No: 44

You view a Case Summary Table report in the Microsoft Dynamics CRM report viewer tool. Which action is available in the report viewer tool?

  1. Export the report to Microsoft Outlook.

  2. Assign Microsoft Dynamics CRM records to other users.

  3. Close open cases.

  4. Save the report to Microsoft Excel.

Answer: D

Question No: 45

Which field is required to create a new Opportunity record?

  1. Originating Lead

  2. Customer

  3. Topic

  4. Contact

  5. Account

Answer: C

Question No: 46

Which entity can you associate with sales literature?


  2. Competitors

  3. Goals

  4. Accounts

Answer: B

Question No: 47

Microsoft Dynamics CRM Client for Outlook is installed.

You view an email message from an existing customer. The customer requests a proposal for new business.

You need to create a record for the email message that ensures other users can see the email message.

What should you do?

  1. Use details from the email message to create an Opportunity by using the Quick Create form.

  2. Track the email message from Outlook by using the Track feature. Then convert the tracked email message to a Lead by using the Convert To feature.

  3. Track the email from Outlook by using the Track feature. Then convert the tracked email message to an Opportunity by using the Convert To feature.

  4. Track the email message from Outlook by using the Track feature. Then convert the tracked email message to a case by using the Convert To feature.

Answer: C

Question No: 48

You need to send a Knowledge Base article by email to a Contact record. Which condition must be met?

  1. The article is shared.

  2. The article has a unique subject.

  3. The article has been approved.

  4. The article has been submitted.

Answer: C

Question No: 49

You need to edit a Quote.

Which quote status will allow you to make changes to the Quote?

  1. Open

  2. Active

  3. Revise

  4. Draft

Answer: D

Question No: 50

A manager is setting work hours and service restrictions for the resources in a company. What is the smallest unit of time that he can use to define work hours and breaks?

  1. 1 minute

  2. 15 minutes

  3. 30 minutes D 1 hour

Answer: A

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